Help Centre

Find answers, guides, and learn how to get the most out of Gather & Group

Slow Uploads & Performance

Upload speed depends on several factors. Here's how to get the best performance.

Factors Affecting Upload Speed

  • Internet connection – Wi-Fi is typically faster than mobile data
  • File size – Videos and high-resolution photos take longer
  • Number of files – Many small files may be faster than one large video
  • Signal strength – Poor signal = slower uploads
  • Network congestion – Wedding venues with many guests can slow down

Tips for Faster Uploads

  1. Use Wi-Fi where possible – Consider asking your venue about guest Wi-Fi
  2. Upload in batches – Rather than 100 photos at once, try 20 at a time
  3. Avoid peak times – If many guests upload simultaneously, it may slow down
  4. Close other apps – Other apps using data will compete for bandwidth

For Wedding Venues

If you're expecting many guests to upload during the reception:

  • Ask about guest Wi-Fi availability
  • Consider printing multiple QR codes so guests can upload later
  • Remind guests they can upload any time – not just during the event

Large Video Files

Video files can be very large (100MB+). If a video is taking too long:

  • Try uploading it separately from photos
  • Upload from home after the wedding
  • Consider using a Wi-Fi connection

Upload Failures

If an upload fails completely:

  • The system will automatically retry
  • Check your internet connection
  • Try refreshing the page and uploading again
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