Can't find the answer you need? We're here to help.
Before Contacting Us
Please check:
- The help articles on this page
- The FAQ section
- Common issues and solutions above
How to Contact Us
Use our contact form to send us a message. Include:
- Your registered email address – So we can find your account
- A description of the problem – Be as specific as possible
- What you've already tried – So we don't suggest the same things
- Any error messages – Exact wording helps us diagnose issues
- Device and browser – iPhone/Safari, Windows/Chrome, etc.
Response Time
We aim to respond to all enquiries within 24 hours during weekdays. Complex issues may take longer to investigate.
Urgent Issues
If you're having an urgent issue on or just before your wedding day, please mention this in your message so we can prioritise your request.
What We Can Help With
- Technical issues with the platform
- Account and billing questions
- Feature requests and feedback
- Data deletion requests
What We Can't Help With
- Photography advice or editing
- Wedding planning recommendations
- Third-party app issues