Help Centre

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Understanding Face Recognition

This feature is available on Premium plans only.

Face recognition automatically identifies and groups faces in your photos, making it easy to find all photos of a specific person.

How It Works

  1. Detection – When a photo is uploaded, we scan it for faces
  2. Clustering – Similar faces are grouped together
  3. Presentation – Groups appear as "Person 1", "Person 2", etc.
  4. Naming – You give each group a name (e.g., "Grandma")

What You'll See

In the People section, you'll find:

  • Thumbnail images of each unique person detected
  • A count of how many photos feature that person
  • The option to name each person
  • Quick access to all photos of that person

Privacy and Security

Your privacy is important to us:

  • Face processing happens on our UK-based servers
  • We don't use third-party services like Amazon or Google
  • Face data is deleted when your gallery expires
  • No data is shared or sold

Accuracy

Face recognition is generally very accurate, but may:

  • Miss faces that are very small, blurry, or partially hidden
  • Occasionally group different people together (especially family members)
  • Create separate groups for the same person in different lighting

You can manually merge and separate groups if needed.

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