Help Centre

Find answers, guides, and learn how to get the most out of Gather & Group

Downloading Your Photos

You can download all your photos at any time before your storage expires.

Download Options

Basic Plan:

  • Download all photos as a single ZIP file

Premium Plan:

  • All photos in one ZIP
  • Organised by person
  • Favourites only

How to Download

  1. Go to Downloads
  2. Choose your download type (all photos, by person, etc.)
  3. Click "Prepare Download"
  4. Wait for the ZIP file to be created
  5. Click "Download" when ready

Large Downloads

If you have many photos, the ZIP file may be large (several GB). We recommend:

  • Using a Wi-Fi connection
  • Ensuring you have enough storage space
  • Being patient - large files take time to prepare

Download Links

Once prepared, your download link is valid for 7 days. After that, you'll need to prepare the download again.

What's Included

Downloads include:

  • Original quality photos
  • Original quality videos
  • All metadata preserved
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